Terms & Conditions
In order to ensure clarity and consistency Dansarena Studios Ltd have in place the following terms and conditions. By registering at Dansarena Studios Ltd you are agreeing to abide by the set terms and conditions.
FREE TRIAL CLASS
All new pupils are entitled to one free trial class only.
MONTHLY PAYMENTS
Dansarena Studios Ltd. charge for all classes via monthly payment. Using this way to pay, you only need to insert your card details once and the payment will come off on the 1st of every month in advance of lessons. Class fees are required regardless of absence.
TERMS
Classes are split into terms. Your monthly payments will be paused during the month of July; no payment will be taken during this month then payments will resume on 1st August when the new term commences. If you join halfway through a term you will only pay for the classes you attend via our online payment system.
MULTIPLE CLASSES
If your child participates in multiple classes your subscription will be amended by one of our admin staff to ensure you're on the correct payment plan.
MISSED PAYMENTS
Unsuccessful payments will be re-attempted on the 3rd day after failed payment. Should the payment continue to be unpaid by the 7th day, your subscription and your child’s place in the class will be automatically cancelled.
SIBLINGS DISCOUNT
A siblings discount is applied to anyone with more than one child:
· First Child – No discount
· Second Sibling - 10% discount on the lowest fee due
· Third Sibling - 15% discount on the lowest fee due
CANCELLING YOUR PLACE
We require 4 weeks notice, in writing, if you wish to cancel your child’s place. Should you fail to provide the relevant notice you will be charged for the full-term fees.
CHANGING CLASSES
If you are cancelling a class please see our Cancellation Policy above. If you wish to transfer your child to another class or add on a new class this must be done within the first week of the month. Any changes made after 7th day of the month will incur a £20 administration fee.
TERMINATION
Dansarena Studios Ltd. reserves the right to terminate a child’s place at any time if deemed necessary.
ALTERNATIVE PAYMENTS METHODS?
No. After much research we have come to the decision that monthly payment is the most convenient and affordable way to take payments for all parents. Streamlining our payment options allows us to keep our admin to a minimum, and focus on teaching and continually improve classes.
TIMETABLE AMENDMENTS
Dansarena Studios Ltd. may occasionally make changes to the timetable. Parents/ guardians will be well informed of any changes.
CANCELLATION OF CLASS
In unforeseen circumstances we may have to cancel our classes. If this happens we will ensure that all parents/ guardians have been notified and alternative class arrangements will be made.
CONTACT
All communication with Dansarena Studios Ltd. should me made through our Head Office via email or telephone. Please do not contact staff members on their personal phone numbers. Please note our office hours are Tuesday- Thursday between 10am and 12.30pm. Any emails or calls received out-with these hours will be replied to as soon as possible.
Contact details: email@dansarena.com/ 01292 287967
Parents must ensure that all of their emergency contact details are up to date and notify us if any changes are made throughout the year.
UNIFORM
Boys and girls are required to wear the correct uniform for class, long hair should be tied back and jewellery should not be worn for the safety of all. Hair should be worn in a bun for Ballet classes. Uniforms can be purchased at Dancewear Universe - 01292 261458.
CLASS ETIQUETTE
Mobile phones must be on silent during class.
ADDRESSING TEACHERS
All teachers are addressed formally, e.g. Miss…
COLLECTION
Parents are responsible for the drop off and collection of pupils to all classes. Dansarena staff members are not responsible for children leaving the building. Any children under 4 should have an adult in the building at all times
SNACKS AND DRINKS
Snacks and drinks can be purchased from the coffee shop. All rubbish must be disposed of in the bin and not left in the studio or changing room.
PERSONAL PROPERTY
All personal items of any value should be taken into the dance studio and not left in the changing rooms. Dansarena Studios Ltd will not accept liability for loss or damage to personal possessions.
LOST PROPERTY
Please have your name clearly marked on your uniform and shoes. Teachers will hand in any items to the front desk and always try to reunite pupils with named items, however all property is left at own risk. Any property unclaimed at the end of a term will be disposed of.
PUPIL PROGRESS
Please contact the office for information as teachers are unable to discuss progress during their teaching day or classes will run late.
CLASS HELPERS
Their role is to assist the class teacher.
ANTI BULLYING AND HARASSMENT
Pupils should treat each other with equal respect and with the same regard in which they would like to be treated. Any form of bullying or disrespect towards another pupil within the school will not be tolerated and will be dealt with accordingly. Please contact the office for any matters of this nature which will be attended to promptly.
Dansarena Studios Ltd is committed to a policy of treating all employees, job applicants, clients, customers and suppliers equally. The Company has in place an Equal Opportunities & Anti Bullying and Harassment Policy.
INJURY AND MEDICAL INFORMATION
It is essential that you keep us up to date with any injuries or medical conditions.
EXAMS
Are optional at Dansarena Studios Ltd however they do confirm progress and build confidence. Class teachers have the final decision on exam entries. Exams take place in March. Exam results can take up to 6 weeks to be issued from the examining body. Examining bodies are the Royal Academy of Dance (RAD) and Institute of Imperial Society of Teachers Dancing (ISTD).
DISCLOSURE SCOTLAND
All Dansarena dance teachers have the appropriate disclosures in place.
HEALTH & SAFETY
Dansarena Studios Ltd is committed to providing a safe environment for employees and pupils. The Health and Safety Law poster is displayed on the general notice board outside the main office at the Studio in Ayr. The main first aid box is located at the front reception desk in our Ayr studio. Class teachers for branch schools carry with them first aid kits that are maintained regularly.
The Fire evacuation procedure is displayed on the general notice board and includes fire assembly meeting points.
SICKNESS/ FIRST AID/ MEDICATION
Should you be unable to attend class due to illness please contact the Studio by telephone or email to notify your teacher of your absence. Parents will be required to complete an annual emergency contact form detailing emergency contact name and number and consent for first aid to be administered.
SHOWS
Pupils are eligible to take part in dance shows however taking part is not compulsory and does not affect attendance at your weekly class. Further specific terms and conditions applying to each show including the additional rehearsal dates, costume hire, and show tickets are detailed in ‘Show Letters/Commitment Form’ which are issued before you agree to take part and should be read carefully, signed and returned.
IMAGE USE
From time to time photographs and video images will be taken in class and at performances and then displayed on our website, social media or in printed advertising matter. All images will be the property of Dansarena Studios Ltd. If any parent does not wish images of their child used then please amend this on your Class For Kids profile.
PUPIL INFORMATION
We aim to maintain accurate pupil contact details therefore parents should inform us of any change to their details as they occur, especially changes to mobile numbers. All information is handled in a confidential way in line with Data Protection Principles. Dansarena Studios Ltd is registered with the Information Commission Office (ICO).
COVID 19 Information: This is not needed at the moment but if circumstances change the rules are here for your reference.
•Thorough and regular washing of hands and forearms for at least 20 seconds with soap and water and/or use of hand sanitising gel/alcohol-based wipes. This should always be done before eating and drinking, and after coughing, sneezing or going to the toilet. When using alcohol-based hand sanitising gel you must let your hands dry fully before touching any surfaces.
•Please refrain from touching the nose, mouth or eyes and all pupils are frequently reminded of this.
•We encourage staff and pupils to wash or sanitise hands before and after travelling and in between classes.
•Drop off and pick up is limited to 1 adult per family.
Masks must be worn within the building; pupils are welcome to wear them in class.
•Parents are to demonstrate social distancing at all time.
•On arrival at the studios, it is reasonable to ask if parents, children or any member of the household have any of the symptoms of COVID-19 (high temperature or a persistent cough). If the answer is yes, they should not be allowed to enter the building and we would request that they do not return until they have followed the recommended isolation guidelines. We will carry out temp checks before each class.
•No toys, teddys or blankets (or similar) to be brought in from home.
•Everyone with no exception is required to sanitise their hands on entering and leaving the studios.
•Any child who has been told to shield or who is clinically vulnerable or live in a household with someone who has been advised to shield or is clinically vulnerable should not attend the studios.
•Only parents who are symptom free should drop off or collect their child.
Thank you for reading and agreeing to our terms and conditions, please do not hesitate to contact the office should you require further information or clarification on any of the above points. Please note by sending your child to class you are automatically agreeing to our terms and conditions.
Kerry Bolland
Dansarena Studios Ltd
7-9 Fort Street
Ayr
KA7 1HU
Tel : 01292 287967
Email :email@dansarena.com www.dansarena.com www.facebook.com/dansarena.com